Contact our sales departments

Air France makes every effort to answer your questions and accommodate your requests. Don't hesitate to use our search engine or to consult our help sections below.

Air France Call Center

You can also reach our agents by phone on :

+27 (0)10 205 0100 / 0861 340 340.

For online or telephonic assistance our opening hours are:

  • Monday to Friday 08.00 am - 7.00 pm
  • Saturdays, Sundays and South African public holidays 09.00 am - 6.00 pm.
  • Closed 25, 26 December and 1 January.

Please note that your personal data will be treated in full accordance with the terms of the current legislation on privacy and security.

Air France ticket offices

Out of office hours you can visit our airport ticket offices in Johannesburg or Cape Town:

- OR Tambo International Airport in Johannesburg
Bidair Ticketing, Sales and Bookings services Terminal B,
Check-In Desks B23 and B24.
Open daily from 3.00 pm – 11.00 pm.
Credit and Debit Card payments only.

- Cape Town International Airport in Cape Town
AIRFRANCE KLM Ticket office (c/o Bidair Ticket office)
Open daily, 09.00 am - 5.00 pm
Closed for lunch 1.00 pm – 2.00 pm
Monday, Wednesday, Friday, Saturday, Sunday also open 6.30 pm - 00.00 am
Bidair offices are located opposite check-in desks 1-16, International departures hall


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