They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge and tickets issued for infants under 2 years of age).
Service fees vary depending on:
Ticket changes
|
Change made on airfrance.co.za / Self-Service Kiosk
|
Change made via the Air France Sales & Service Centre
|
Change made at the Air France ticket office
|
||
|---|---|---|---|---|
|
Ticket purchased on airfrance.co.za, the Sales & Service Centre, or the Air France ticket office |
No fee |
EUR15 |
EUR15 |
|
|
Ticket purchased on a third party website or travel agency |
No fee |
EUR30 |
EUR30 |
Refunds
|
Refund requested via the Air France Sales & Service Centre or from an Air France ticket office
|
||
|---|---|---|
|
Ticket purchased on airfrance.co.za |
No fee |
|
|
Ticket purchased from the Sales & Service Centre or the Air France ticket office |
EUR20+14% VAT |
|
|
Ticket purchased on a third party website or travel agency |
Must be refunded by the third party website or travel agency where the ticket was purchased from* |
EUR amounts quoted above are converted to the Rand exchange rate on the day of ticket reissuance or refund.
* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.
**In case of an upgrade or fare difference paid to a higher booking class or cabin, your old ticket conditions will apply in case of cancellation.