Book a flight

Service fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge and tickets issued for infants under 2 years of age).

Service fees vary depending on:

  • point of sale (online, Air France ticket office, etc.)
  • place of issuance (online or by phone, etc.)
  • Ticket changes

    Change made on airfrance.co.za / Self-Service Kiosk
    Change made via the Air France Sales & Service Centre
    Change made at the Air France ticket office

    Ticket purchased on airfrance.co.za, the Sales & Service Centre, or the Air France ticket office

    No fee

    EUR15

    EUR15

    Ticket purchased on a third party website or travel agency

    No fee

    EUR30

    EUR30

    Refunds

    Refund requested via the Air France Sales & Service Centre or from an Air France ticket office

    Ticket purchased on airfrance.co.za

    No fee

    Ticket purchased from the Sales & Service Centre or the Air France ticket office

    EUR20+14% VAT

    Ticket purchased on a third party website or travel agency

    Must be refunded by the third party website or travel agency where the ticket was purchased from*

    EUR amounts quoted above are converted to the Rand exchange rate on the day of ticket reissuance or refund.

    * Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.

    **In case of an upgrade or fare difference paid to a higher booking class or cabin, your old ticket conditions will apply in case of cancellation.

    return to top of page