ONLINEWe are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!
If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.
If your flight departed from or arrived in the United States, you may submit a claim to the U.S. Department of Transportation:
- By post: Aviation Consumer Protection Division, C-75 US Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 United States of America
- On the US Department of Transportation website
TelephoneAir France in South Africa
0861 340 340 (National standard rates to: South Africa)
+27 10 205 01 00 (National standard rates to: South Africa)