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  • Booking and check-in
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  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
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  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
I want to change or cancel a reward ticket
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  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
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  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
  • I want to contact Air France for a different reason 
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ONLINE

You can change or cancel a reward ticket anytime up until the Check-In Deadline. Depending on the conditions of your ticket, a change or cancelation fee may apply.

Telephone

Air France in South Africa
Please call:
+33 158 68 68 68
(National standard rates to: France)
Language(s) spoken : French, English
Opening hours: 24/7
Language(s) spoken : Dutch
Opening hours (Cape Town time)
From Monday to Friday: 08:00 AM to 08:55 PM
Saturday – Sunday: 08:00 AM to 08:00 PM
Air France in South Africa
Please call:
0800 222 305
(Toll free)
Language(s) spoken : French, English
Opening hours: 24/7
Language(s) spoken : Dutch
Opening hours (Cape Town time)
From Monday to Friday: 08:00 AM to 09:00 PM
Saturday – Sunday: 08:00 AM to 08:00 PM

Social media

Our social media teams are available for all your travel questions.