You can request a refund online for any Option if any of the following apply to you:
- You have a full flex ticket fare
- Your flight was delayed or canceled
- You were not able to use your Option
To request a refund for a WiFi Option, please complete the WiFi refund request form.Request a refund for a WiFi Option
To request a refund for any other type of Option (Seat, Baggage, etc.), please contact us by telephone.
If you are not eligible for a refund, please contact us by telephone to transfer your Option to another flight.
TelephoneAir France in South Africa
0861 340 340 (National standard rates to: South Africa)
+27 10 205 01 00 (National standard rates to: South Africa)