ONLINEIf you did not buy your ticket directly from Air France, please contact the point of sale (e.g. travel agency) to request your refund.
Special case: Ticket refund within 24 hours of purchase
If you bought your ticket from Air France, either online or at an Air France ticket office, you can cancel your booking within 24 hours at no extra charge.
For same-day cancelations (before midnight), your bank account will not be debited. For cancelations made within 24 hours but after midnight, your bank account will be credited the full amount minus non-refundable service charges.
To request a refund, please follow the steps below:
If you have not checked in yet, please request a refund via the online form.Request a refund
If you have already checked in, please log in to the My Bookings section of the website and cancel your booking, then request a refund via the online form.Cancel my booking Request a refund
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
TelephoneAir France in South Africa
0861 340 340 (National standard rates to: South Africa)
+27 10 205 01 00 (National standard rates to: South Africa)