ONLINEIf your baggage has been missing more than 21 days, unfortunately we have no option other than to offer you compensation.
You are entitled to compensation of up to €1,295 (according to the Montreal convention) if you provide sufficient proof of purchase, e.g. original receipts or invoices.
Please contact us:
- By post: Air France Customer Care Department PO Box 700-11511, Cairo, Egypt
- Or send your request via our online form
Please note: when you check in your baggage at the airport, you can make a special declaration detailing the value of your belongings if they exceed the maximum planned compensation (€1,295*). You may increase the compensation for your baggage for an additional fee.
TelephoneAir France in South Africa
0861 340 340 (National standard rates to: South Africa)
+27 10 205 01 00 (National standard rates to: South Africa)