Air France seeks to provide you with the lowest price by booking on-line through airfrance.co.za;
Accordingly, after having booked a ticket on the airfrance.co.za website, if you find an equivalent offer at a lower fare on another South African website within 24 hours of your purchase, Air France will give you a voucher for the difference + R500,00. This guarantee applies to a fare difference of at least R100,00, on Air France tickets, for the same flight on the same dates and under the same conditions. See the detailed conditions of application of the guarantee below.
For an application to be validated under this guarantee, it must meet all Air France requirements and comply with the procedures for processing applications listed below.
Best Price Guarantee
airfrance.co.za terms and conditions of Best Price Guarantee
Conditions of application of the guarantee:
Only differences in price of at least R100,00 will be considered for the guarantee. However, the maximum amount of the fare difference which can be refunded will not exceed R1000,00. The applicable rate for the guarantee includes tax (fare including tax) and surcharges as well as service charges but excludes the surcharge applied to credit cards.
The lowest fare available on the other South African website must be available and bookable on the day the purchase on the airfrance.co.za website was made.
The guarantee applies only to fares found online for the same flight (same flight number), the same departure times, the same intinerary (same departure or arrival airport), the same cabin and the same class of booking (fare with equivalent conditions) and for a ticket available and bookable on the same day as the purchase made on airfrance.co.za. The terms of purchase and the terms of use of the ticket must be indentical. All applications must be submitted before midnight (South Africa time) on the same day the ticket was purchased and issued.
The tickets being compared must come from an online sales point in South Africa1 and from airfrance.co.za. In addition, the lower fare on the other website must be bookable with the same billing address and have the same currency as the ticket purchased at airfrance.co.za. The guarantee applies only if the request is made by the same person as named on the ticket. The guarantee applies only to routes fully operated and marketed by Air France and tickets departing from an airport in South Africa.
1The nationality of the country making the sale will be determined by the IATA number, not the domain name.
The lowest fare available on the other South African website must be available and bookable on the day the purchase on the airfrance.co.za website was made.
The guarantee applies only to fares found online for the same flight (same flight number), the same departure times, the same intinerary (same departure or arrival airport), the same cabin and the same class of booking (fare with equivalent conditions) and for a ticket available and bookable on the same day as the purchase made on airfrance.co.za. The terms of purchase and the terms of use of the ticket must be indentical. All applications must be submitted before midnight (South Africa time) on the same day the ticket was purchased and issued.
The tickets being compared must come from an online sales point in South Africa1 and from airfrance.co.za. In addition, the lower fare on the other website must be bookable with the same billing address and have the same currency as the ticket purchased at airfrance.co.za. The guarantee applies only if the request is made by the same person as named on the ticket. The guarantee applies only to routes fully operated and marketed by Air France and tickets departing from an airport in South Africa.
1The nationality of the country making the sale will be determined by the IATA number, not the domain name.
Refund requests:
The information to send to Air France is available at airfrance.co.za in the section "The Best Price Guarantee" - http://www.airfrance.com/ZA/en/local/resainfovol/achat/achat_best_price_guaranteed.htm. To submit your request, fill in all sections and send by email to the address indicated. Air France´s customer service department will contact you by email. Air France reserves the right to reject any application that can not be properly verified or for which information is incomplete. All applications must be submitted before midnight (South Africa time) the same day the ticket was purchased and issued. Applications cannot be made through other media than via email. Other methods of verification (eg. fax, phone, screen prints) are not valid.
For any claim meeting Air France conditions, a "Travel Voucher" for a future purchase will be awarded to the plaintiff for the amount of the difference in fare (limited to a maximum of R1000,00) + R500 paid for each return ticket eligible under this guarantee. To make reservations using your "Travel Voucher", please contact Air France reservations. The "Travel Vouchers" are valid for one year from date of issue for the payment of all or part of a ticket on Air France. No extension will be granted. It is not necessary to present the "Travel Voucher" at the time of ticket issuance, but it is important to keep your receipt when booking. The "Travel Voucher" wll not be replaced for any reason whatsoever. Any "Travel Vouchers" purchased or sold at auction will be subject to forfeiture or cancellation and the trip will not be allowed. By using the "Travel Voucher", individuals recognise the content of these terms and conditions and agree to abide by the terms thereof.
For any claim meeting Air France conditions, a "Travel Voucher" for a future purchase will be awarded to the plaintiff for the amount of the difference in fare (limited to a maximum of R1000,00) + R500 paid for each return ticket eligible under this guarantee. To make reservations using your "Travel Voucher", please contact Air France reservations. The "Travel Vouchers" are valid for one year from date of issue for the payment of all or part of a ticket on Air France. No extension will be granted. It is not necessary to present the "Travel Voucher" at the time of ticket issuance, but it is important to keep your receipt when booking. The "Travel Voucher" wll not be replaced for any reason whatsoever. Any "Travel Vouchers" purchased or sold at auction will be subject to forfeiture or cancellation and the trip will not be allowed. By using the "Travel Voucher", individuals recognise the content of these terms and conditions and agree to abide by the terms thereof.
Exceptions to the guarantee:
The Best price guarantee only applies to fares available to the general public.
Prices not available for the general public include:
- Special fares (reduced fares for companies, military, students, typological and other discount fares)
- Air Fares sold as a travel package (and customised flights)
- Fares where the carrier or itinerary details are unknown until after purchase
- Corporate fares, Key Accounts, Seminars
- Fare difference of less than R100
Prices not available for the general public include:
- Special fares (reduced fares for companies, military, students, typological and other discount fares)
- Air Fares sold as a travel package (and customised flights)
- Fares where the carrier or itinerary details are unknown until after purchase
- Corporate fares, Key Accounts, Seminars
- Fare difference of less than R100
Other conditions:
Air France reserves the right to terminate this offer at any time without notice.
Responsibility:
Air France is not responsible for any expenses that may result from the cancellation of a booking, for all bookings made on a website other than the airfrance.co.za website.