Contact us
From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question
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Air France is here to help
Lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty programme and using your Miles, contact Flying Blue directly.
Flying Blue Service Desk South Africa
Other Air France contacts
Telephone sales
To purchase your ticket by telephone, please call 0861 340 340 / +27 11 523 8001
Saphir
With Saphir, we do our best to make travelling easier for reduced mobility passengers.
Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
To purchase your ticket by telephone, please call 0861 340 340 / +27 11 523 8001
Saphir
With Saphir, we do our best to make travelling easier for reduced mobility passengers.
Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
Contacting the Premium Line Europe
If you are a Premium passenger travelling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe.
If you are a Premium passenger travelling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe.