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Declaring a baggage incident or lost property

Air France Baggage Services, South Africa
Tel: +27 11 921 6074 (JNB)
Tel: +27 21 936 3360 (CPT)

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Object lost onboard Air France or at the check-in counter

As soon as you arrive at your destination, contact the lost and found counter of the airport where the loss occurred.

Charles de Gaulle Airport:
Terminal 2:
Tel: +33 1 48 16 63 83
E-mail: objetstrouvescdg2@adp.fr

OR Tambo International Airport
Tel: +27 11 921 6074

Cape Town International Airport
Tel: +27 21 936 3360 / 61

Durban International Airport
Tel: +27 32 436 6585

Remember to:

give your first and last name, permanent address, telephone number, fax number, email address
give the date and place where you lost the object (flight number if appropriate)
describe the lost property accurately

Item lost in an airport located in South Africa

In order to find an item lost in the public area of an airport situated in South Africa, contact the lost property department of the airport in question:

OR Tambo International Airport - Tel: +27 11 390 2318
Cape Town International Airport - Tel: +27 21 937 1263
Durban International Airport - Tel: +27 32 436 6585
Bloemfontein Airport - Tel: +27 51 408 2692
George Airport - Tel: +27 44 876 9310
East London - Tel: +27 43 706 0306
Port Elizabeth - Tel: +27 41 507 7319

Item lost in an airport outside of South Africa

Contact the lost property department of the airport in question.

Please note

Any objects unauthorised in the cabin will be removed by the police.

Air France does not take any responsibility for these prohibited objects.

Regulated and prohibited goods